Welcome to Finlay & Co. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Finlay & Co’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website or continue with your purchase or payment

The term Finlay & Co or "us" or "we" refers to the owner of the website. Our company address is The Refinery, 13 Radnor Walk, London, SW3 4BP, United Kingdom and our company registration number is 07910188. The term "you" and “your” refers to you, the user or viewer of our website and the purchaser, customer and consumer of our product. The product refers to any item for sale on www.finlayandco.com

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• By placing an order or making a payment with Finlay & Co, you warrant that you are legally capable of entering into binding contracts.
• This website uses cookies to monitor browsing preferences.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• All products are shipped to you under the terms and conditions set out by the carrier responsible for delivering the product(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

International Warranty

All products on this site are guaranteed for one year from the date of purchase under the following conditions.

To claim under the warranty, you must provide proof of purchase and the date thereof and pay the costs of all shipping charges. We recommend that you choose a type of shipping which is insured against loss or damage and allows tracking of the package sent. Finlay & Co is not responsible in any way for loss, or damage to, the product during shipment.

You will need to include:

• The personal details of the sender, a valid address for shipping, phone number and email address.
• A brief description of the problems identified with the product and request for replacement or repair.
• A copy of the sales receipt.

If the replacement or repair request is made within one year of purchase, and the damage is attributable to defects in materials or workmanship, the sunglasses will be repaired or replaced as deemed most appropriate by Finlay & Co. In the event that the damage is not attributable to Finlay & Co, we will contact you to let you know any additional costs required for the repair. If no replacement is available the customer may choose a product of the same value as their replacement but no cash refund will be made after 14 days of original purchase. You can agree to the repair or decline it and ask us to return the unrepaired product at our own expense.The warranty does not cover the following:

• Damages, and/or malfunctioning of the sunglasses after the expiry of the terms of warranty.
• Damages, and/or malfunctioning of the sunglasses, caused by signs of natural wear.
• Scratches on the lenses which are as a result from normal use and wear
• Postage, insurance and other non-repair expenses are excluded from warranty.

Cancellations

Finlay & Co is liable if the goods are damaged or lost in transit but you will need to contact our customer service team within 7days of ordering (care@finlayandco.com). If the goods are lost or damaged when returning the product the customer is liable. If the goods ordered are bespoke to you and produced to your specification (“engraved”), you will not be able to cancel your order after the order confirmation has been sent to you. Cancellation after the order has been dispatched is not possible; in cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Finlay & Co by email and this email has been acknowledged by Finlay & Co (care@finlayandco.com). Where stock may be unavailable Finlay & Co reserves the right to cancel any order, we will notify the customer of a replacement or any equivalent products where possible. If Finlay & Co receives a package that has not been collected from the post office (or equivalent shipping office), we reserve the right to charge you for all costs that we incur from handling your order and shipment. An invoice will be sent to you and settlement of the invoice must be made within 10 days.

Liability for Defect

If your product is damaged in transport, whether the damage is visible or hidden it must be reported immediately to Finlay & Co within 24 hours of receiving your Finlay & Co product It is therefore important that you carefully examine your package when it arrives. Defective products returned to Finlay & Co will be treated as if they were in perfect working order when shipped as all our products are inspected when they are packaged. In the case of faults or defects in the product supplied, the purchaser shall not be entitled to reject the product unless such faults or defects are reported within 14 days of placing the order.

As a consumer, you have legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

Complaints Terms and Withdrawal

It is important that the customer checks their goods when the shipment is received in order to verify that the products are not damaged and correct. If you receive your item and see that you have been sent the incorrect item or it is damaged, please contact us within 24 hours. Any complaints should be made to our customer service team via email care@finlayandco.com, or through our contact form on the contact page of our website. Please supply the order number and the reason for complaint and we will get back to you promptly with instructions on how to return the item. It is important that the returning product is packaged in such a way that it cannot be damaged in transit. The customer is entitled to a refund of the shipping cost if the product suffers a manufacturer fault which will be decided by Finlay & Co on receipt of the returned product. Finlay & Co has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a replacement product up to the same value.

The purchaser has the right to return the purchase within 14 days. This right applies only in the case that the product and its original packaging can be returned in the same condition as it was received. Please note that products which are bespoke to the customer, for example, products which have been engraved, will be not be permitted to be returned after purchase. Purchasers using their right to return an order they complete the returns & exchanges section of the website. The order number and customer’s email address that was used to order will be required. Return shipping are paid by the consumer.

Confirmation

Once we have received your order we will send a confirmation to your email address. Save this email in order to facilitate any contact with customer service. The order confirmation (receipt) also serves as a guarantee of proof of purchase.

Payment

You can choose to pay with credit or debit cards using Cardstream. For payment gateway specific terms and conditions please see www.cardstream.com. Finlay & Co does not handle any credit or debit card numbers. There is no extra charge for card payments. When paying by credit/debit card starting conditions apply as soon as the card transaction is approved. The price of the Goods will be set out in our price list in force at the time we confirm your Order. Our prices may change at any time, but price changes will not affect Orders that we have confirmed with you. This includes foreign exchange rates which are fixed by us and may be subject to change without notice.

It is the customer's responsibility to adhere to their local tax regulations; this includes import duty and VAT. For orders inside the EU VAT is applied to the invoice, for orders outside the EU VAT is not included in the price nor shown on the invoice. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once the package reaches you. Finlay & Co ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.

Ordering

Orders made in another person's name without their consent, or any other financial damage suffered to that person or Finlay & Co will be reported to the police. Finlay & Co holds the right to change prices, correct incorrect prices on all orders as well as final sales. Finlay & Co has the right to cancel any order at any time.

All attempts at fraud will be reported to the police and Finlay & Co reserves the right to cancel the purchase if any suspicion is arisen. British law shall govern any dispute and any issues under these terms.

Personal Information

When shopping with Finlay & Co we will save some of your information to help fulfil your order. Finlay & Co treats all personal information as confidential and nothing is passed on to third parties. You have the right to request access to your data and if there is anything incorrect you can get it changed or removed.

Product

Finlay & Co has the right to adjust prices, include additional costs and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as far as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the sunglasses. The pictures may differ depending on the colour settings on your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.

Limited Liability

Finlay & Co™ responsibility for errors in delivery is limited to these conditions of sale. Finlay & Co bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

Finlay & Co shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labour disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.

We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Intellectual Property Rights

The rights in the designs and content of this website are owned by Finlay & Co. Copyright and other intellectual property rights protect them. You may not copy, reproduce, modify, distribute display, post or transmit any part of this site without permission. All trademarks, product names and company names or logos featured on this website are the property of their owners.

Retention of Title

All products remain Finlay & Co property until full payment is made.

Applicability

These Terms are governed and shall be construed in accordance with English law. You and We both agree to submit to the non-exclusive jurisdiction of the English courts. These conditions are applicable where the British or other applicable law do not provide conditions that are in conflict with them.

Competitions & Discounts

Discount codes and offers will be available from time to time. Each discount may have specific guidelines for geographical and age requirements. A clear start and end time will be indicated; these will be according to Greenwich Mean Time (“GMT”) and discounts outside these times will not be accepted. Any discounts or offers will not be valid in conjunction with any other offer or promotion and no cash alternative will be given. Only one offer per customer and if any purchases bought as part of a promotion are returned, the customer will receive a refund of the total value paid shown on their purchase receipt. Finlay & Co Ltd. reserves the right to amend or change any offer or discount at any time without notification.